Django Helpdesk

A Django powered ticket tracker for small enterprise

django-helpdesk has been designed for small businesses who need to receive, manage and respond to requests for help from customers. In this context 'customers' may be external users, or other people within your company.
- Tickets can be opened via email
- Multiple queues / categories of tickets
- Integrated FAQ / knowledge base

Customers can:
- Browse your knowledgebase / FAQ
- Submit support requests via web/email
- Review open and closed requests they submitted

Staff can:
- See the ticket dashboard showing unassigned tickets and basic status of the helpdesk
- Review the tickets assigned to them
- Search through all tickets, open and closed
- Save their searches for future use
- Follow up or respond to tickets
- Assign tickets to themselves or other staff members
- Resolve tickets

This Cookbook installs Django 1.6.1 with apache2, django-helpdesk and all the required dependencies. Opens the port 80 with the application.

Admin user credentials:
Username: admin
Password: pass

Configuration summary

CentOS 7 CentOS 7
Package httpd install

/etc/httpd/conf.d/django-helpdesk.conf ensure file exist

WSGIScriptAlias / /var/django-helpdesk/hd/hd/
WSGIPythonPath /var/django-helpdesk/hd/
Alias /static /var/www/static

<Directory /var/django-helpdesk/hd/hd/>
Require all granted

/etc/httpd/conf.d/welcome.conf remove

/etc/httpd/conf.d/autoindex.conf remove

/etc/httpd/conf.d/userdir.conf remove


Post configure-django-helpdesk

- parameter 1: C:\fakepath\
- parameter 2: C:\fakepath\
set -ue

mkdir /var/django-helpdesk
cd /var/django-helpdesk startproject hd
cd hd
cp $1 hd/
cp $2 hd/
python syncdb --noinput
python migrate helpdesk
echo "from django.contrib.auth.models import User; User.objects.create_superuser('admin', '', 'pass')" | python shell
python collectstatic --noinput

mkdir -p /var/www/static/helpdesk/attachments
chown apache:apache /var/www/static/helpdesk/attachments

chown -R apache:apache /var/django-helpdesk

service httpd restart
Package python install

Post configure-django

set -ue

easy_install django==1.6.7
easy_install django-helpdesk
easy_install django-bootstrap-form
easy_install docutils
easy_install django-markdown-deux
easy_install email-reply-parser
easy_install South

Package mod_wsgi install

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